Enhance customer service efficiency with QContact
QContact streamlines communication across all channels, breaks down data silos, and empowers agents to deliver exceptional customer experiences.
With advanced AI, automation, and seamless integrations, your customer service team can reduce friction, improve response times, and boost satisfaction—while saving time and resources.
Omnichannel support
From phone to email, live chat, social media, and more, QContact unifies all your communication channels in one place. Your team can engage with customers wherever they are, ensuring no conversation is lost or delayed.
AI-Powered automation
Advanced AI and automation work alongside your agents, helping to resolve queries faster, reduce human error, and streamline workflows. This not only increases efficiency but also improves customer satisfaction with quicker, more accurate responses.
Integrated data
Say goodbye to data silos. QContact ensures your agents have complete access to all customer interaction history, empowering them to provide personalized, informed service without waiting for updates from other departments.
Regulatory compliance
Reduce friction across channels
QContact’s unified platform eliminates the hassle of managing multiple systems. By consolidating all communication channels in one place, agents have everything they need at their fingertips.
This makes interactions smoother, quicker, and more efficient for both agents and customers.
Increase agent efficiency
With the help of AI-driven tools, QContact assists agents in real-time, offering intelligent suggestions, automating repetitive tasks, and giving them quick access to the information they need.
This reduces time spent searching for information and empowers agents to handle more inquiries in less time.
Advanced agent training and coaching
With tools like live listening, real-time coaching, and call transcriptions, QContact helps agents continuously improve their skills.
Supervisors can guide agents during calls without interrupting the customer experience, ensuring every interaction is an opportunity for growth.
Measure success in real-time
Track and measure key customer service metrics—such as CSAT, NPS, and average handle time—directly within QContact.
Our analytics tools provide deep insights into performance, helping you identify areas for improvement and measure the impact of your efforts.
