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OMNICHANNEL – EMAIL

Send and receive emails with ease with QContact

Over 300 billion emails are sent daily. After the phone, email is the most used channel by customers – meaning your ability to quickly respond to e-mails is critical.

With QContact you can easily respond to emails from your customers with complete context across their previous touchpoints

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Easy Tracking

Automatically trigger emails from sequences or other actions. For example, you could set an email to automatically be sent after a successful sales call, or perhaps you wish to schedule a follow up email seven days after service activation.

Beautiful e-mails

Why settle for plain boring text emails. With QContact you can automatically apply a beautiful professional template to every message ensuring every message is branded in your company look and feel. With full support for rich text formatting – you aren’t limited to technology from the 80s.

Bulk Sending

If your business has an important service message such as an outage or price change, you can setup automated batches of messages to go out to your customers. You can then track delivery success, open-rate and click-through rate from a central dashboard.

Automatic emails

Automatically trigger emails from sequences or other actions. For example, you could set an email to automatically be sent after a successful sales call, or perhaps you wish to schedule a follow up email seven days after service activation.

Intelligent routing.

Whenever a customer sends you an email message, QContact springs into action – analysing the message. We can detect if a message is a reply to another e-mail, and not just re-route to the same user, but automatically link the message to the relevant thread, and any linked tickets.

We can also detect which language the message is written in, or what the e-mail is regarding to intelligently route to an advisor with the correct skills to handle the enquiry.

Improved FCR.

When a customer email comes in, we don’t just show your user the email – we give a complete 360 degree view of the customer. Their previous correspondence across every channel, any open tickets, contact information as well as any notes, web orders, and more – all in one unified timeline.

This quick access enables your staff to understand the context of every question, and ensure customers aren’t repeating themselves, and improving First Call Resolution.

Easy integration

Whether you are using our one-click Microsoft 365 integration (linked), or connecting us to another provider, you can get up and running with our e-mail integration within a few minutes, allowing your staff to quickly and effortlessly respond to customer’s emails.

What’s more, with our Microsoft 365 integration we will automatically sync your e-mails with your Outlook – so no matter where you send from, your CRM is kept perfectly in sync.