CALL CENTRE SOLUTIONS FOR HEALTHCARE
Supporting healthcare providers to deliver exceptional patient care
QContact equips healthcare providers with tools to streamline communication, enhance patient engagement, and improve operational efficiency.
With advanced automation, secure data management, and multi-channel integration, we help you deliver care that meets the highest standards—on every interaction.
Effortless appointment management
Schedule and send reminders with our built-in calendar feature. Keep your patients informed and reduce missed appointments with automated notifications tailored to their preferences.
Customised patient insights
Secure and compliant
Streamlined communication
Engage patients seamlessly across channels, including email, WhatsApp, and SMS. Our unified interface makes it easy to handle all interactions in one place, reducing delays and enhancing patient satisfaction.
Enhance patient engagement across channels
QContact helps you connect with patients on their terms. Whether answering queries via FAQs or handling multi-channel interactions, our platform ensures patients receive timely, accurate support whenever they need it.
Boost operational efficiency
Leverage advanced routing to prioritise urgent cases and direct patients to the right department instantly. Features like live listening, transcription, and instant playback enable teams to collaborate effectively and resolve issues faster.
Custom surveys to improve care
Get actionable insights by sending customised surveys via email or WhatsApp. Collect patient feedback effortlessly to continuously enhance your service and meet patient expectations.
Proactive support with self-service tools
Our self-service options allow patients to find answers to common questions through FAQs or automated responses. This reduces the workload on your staff and ensures faster resolution for patients.
