COMMUNICATION SOLUTIONS FOR ECOMMERCE
Provide your customers a market leading customer experience.
Improve your return-on-investment all your marketing and customer acquisition cost, by providing an unparalleled customer experience across every channel – improving conversion of potential customers visiting your store for the first time, customer satisfaction during post-sale customer service, and improved loyalty among your existing customer base.
Effortlessly track parcels
We pull all tracking information through from your e-commerce platform, allowing your staff and your chatbots to quickly and easily track the location of deliveries.
Process refunds quickly
You can allow team members to be able to process refunds directly from QContact – with of course complete control of which users can access this functionality.
Relevant marketing with segmentation
By connecting to both your e-commerce platform and your e-mail marketing platform, you can easily create rules within QContact to automatically segment your customers by purchase history.
Improved conversion rates.
Customers who engage in a live chat conversation are 82% more likely to complete a purchase. With QContact you can offer live chat on your website within minutes and provide excellent multi-lingual pre-sale advice and post sales customer service.
Whether you wish to use a chat bot providing automated customer service 24×7, have live agents handling customer enquiries, or a seamless combination between the two – QContact has the power to handle all your live chat needs, while allowing your staff to effortlessly switch to other channels as needed.
Context to every conversation.
With our deep integrations with the top e-commerce platforms, when a customer contacts you, your staff can instantly see the correct customer information pop up on their screen with all their purchase history, order status and tracking information together with a complete 360-degree timeline of every customer touchpoint across all your communication channels.
Improving the speed your staff can handle enquiries, eliminating repetitive copying and pasting of information, and providing your customers with a better customer experience.
CAI Automated Email replies.
Customers don’t want to wait in inbox queues – they message on WhatsApp and expect instant answers. But handling every order enquiry manually quickly becomes overwhelming as you scale. With QContact, your WhatsApp channel becomes a fully automated order assistant.
When a customer asks about their order, AI instantly identifies the request, checks Shopify in real time, pulls the tracking details, and responds within seconds — any time of day.
That means round-the-clock order updates, reduced agent workload, and a seamless customer experience — all without increasing headcount.
CAI Automated WhatsApp replies.
Order status emails are one of the biggest drivers of support volume for ecommerce brands. They’re repetitive, time-consuming, and expensive to handle manually – yet the answer already lives inside Shopify.
QContact connects directly to your store, uses AI to detect when a customer is asking about their order, securely retrieves the tracking information in real time, and sends an instant reply. No copy-pasting. No logging into Shopify. No agent required.
The result? Reduced ticket volume, faster response times, lower support costs, and a better customer experience – all without increasing headcount.