CALL CENTRE SOLUTIONS FOR OUTSOURCING
The perfect omni-channel solution for outsourcers.
A zero capex solution for BPOs which scales to handle all your client needs.
With no setup fees, flexible user licensing, and easy administration, whether you are just offering voice services or full omni-channel solutions to your clients, QContact has everything you need without breaking the bank.
Inbound
With our global voice network, we can handle all your inbound needs with forecasting, skills based routing, IVR and of course a full reporting suite and API to export information for your clients.
Omni-channel
Offer more than just calls. With QContact you can offer much more than just voice – with channels including social media, live chat, e-mail, WhatsApp and more all included free-of-charge.
Outbound
A complete automated outbound dialler for your outbound calling campaigns – with multiple dialling modes, automatic query optimisation and recycling of data, complete reporting suite and more.
Up and running quickly – and streamline your ops.
You can be up and running with QContact within days, and once you are on QContact you can easily add new campaigns for new clients in minutes.
With our fully web-based platform, you can empower your team leaders with as much or as little admin rights as you wish – ensuring your IT and dialler team spend less time doing repetitive tasks and more time on other projects.
Intelligent routing
With our advanced routing, you can dynamically route your customers based on their profile. Someone has just applied for a loan, when they next call in you can route them instantly to the loan application department.
A Premier customer is calling – you can automatically route them straight through to your Premier team without even presenting an IVR menu. With our routing technologies you can intelligently route all your incoming conversations to the best department as well as providing dynamic self-service options based on the data you hold on the customer.
Support when you need it.
When you rely on billable hours, we understand every minute counts.
We provide you with a real person to talk to for all you support needs – whether on the phone, an email, or WhatsApp we provide full omni-channel support with an average response time of under 60 seconds. With regular webinars, documentation and training – we can help you get the most out of your system for your clients.
