Streamline support with QContact’s ticketing system
Effortless ticket management is the cornerstone of exceptional customer service. QContact’s Ticketing System simplifies issue resolution by intelligently routing, automating responses, and providing actionable insights – all within a single, unified platform.
With features designed to boost productivity and improve service delivery, we ensure every interaction is handled efficiently and effectively.
Route with precision
Automatically assign tickets to the right team or advisor with intelligent routing. Use skills-based logic to ensure every issue is handled by the most qualified agent.
Boost efficiency
Save time with automated responses to FAQs and prewritten snippets for consistent, accurate communication across your team.
Track and improve
Monitor individual and company-wide performance with our robust reporting suite. Gain insights into response times, SLA adherence, and overall efficiency.
One interface for all
Consolidate customer interactions from WhatsApp, email, phone calls, and more into one seamless interface – making it easier for your team to deliver great service.
Deliver 360-degree customer support
Expand into new markets with confidence, knowing your team can connect with customers in their native language. QContact’s translation tools enable personalised communication, building trust and strengthening relationships. Whether entering new regions or engaging diverse audiences, we help your business deliver exceptional support.
Simplify with automation
Customise and automate workflows to suit your business needs. Set triggers based on ticket changes, schedule automations, or use manual triggers to streamline repetitive tasks. Reduce workloads and resolve issues faster.
Enhance customer independence
Lower ticket volumes with AI-driven self-service tools. Automatically answer FAQs before they reach an agent, giving customers the information they need instantly while freeing up your team for more complex issues.
Provide comprehensive online help
Our Help Centre isn’t just a knowledge base—it’s an all-in-one hub. Customers can find answers, read articles, switch to live chat, and even log or track tickets. Deliver comprehensive support that’s available 24/7.
Maintain SLA standards
QContact’s SLA management tools ensure you meet contractual obligations with ease. Customise SLAs by customer groups, channels, or priorities, and receive automated alerts for potential breaches. Real-time analytics provide the insights needed to keep your brand’s standards intact.
