Empower your agents with QContact
Your agents are at the frontline of your business, and their success depends on the tools they have at hand. With QContact, your team can deliver exceptional service across all channels while staying organised, efficient, and empowered to resolve customer issues quickly and effectively.
By streamlining workflows and reducing complexity, QContact makes every agent’s day easier, so they can focus on what matters most: your customers.
Unified communication tools
QContact brings all communication channels—phone, email, WhatsApp, social media, and live chat—into a single platform. Your agents no longer need to switch between systems, ensuring seamless service and saving time during every interaction.
360-degree customer view
With QContact, agents gain a complete view of every customer’s interaction history across all channels. This helps them resolve issues faster, provide personalised service, and deliver first-contact resolution wherever possible.
AI-enhanced productivity
Let advanced AI tools work alongside your agents. From auto-suggested replies and pre-canned templates to language translation, QContact reduces repetitive tasks and empowers agents to handle high call volumes efficiently.
Real-time coaching and feedback
Simplify day-to-day tasks
QContact automates time-consuming admin tasks like case creation, follow-ups, and diary management.
With everything in one place, agents can focus on solving customer issues instead of juggling multiple systems.
Deliver consistent service across channels
No more lost conversations or frustrated customers.
QContact ensures all interactions are tracked and accessible, so agents can pick up where they left off—even if the customer switches channels.
Measure and track performance
Agents can monitor their own performance with clear metrics, including CSAT and QA scores.
This transparency helps them stay motivated and aligned with business goals.
Provide personalised customer experiences
With a complete view of customer history and intelligent tools at their fingertips, agents can personalise every interaction, strengthening relationships and resolving issues proactively.
