Empower your customers with instant answers
QContact’s knowledge base tools make it easy to provide customers with the information they need, when they need it. Streamline self-service options, reduce agent workloads, and ensure consistent, accurate support across all channels.
Support around the clock
Give customers 24/7 access to FAQs, guides, and resources. Empower them to resolve issues independently, reducing reliance on agents and improving satisfaction.
Integrated across channels
Deliver knowledge base content on every QContact-supported channel, from live chat to WhatsApp. Ensure consistent, accurate answers wherever customers connect with you.
Free up your team
Reduce repetitive queries by equipping customers with self-service tools. With fewer basic questions to handle, your agents can focus on high-value interactions.
Effortless management
Enhance self-service options
QContact makes self-service simple. Provide customers with instant access to answers for common questions, reducing frustration and helping them resolve issues faster.
Support your agents
A well-organised knowledge base doesn’t just help customers—it helps your team too. Agents can quickly find information, deliver faster responses, and handle more inquiries confidently.
Consistent support across platforms
With QContact’s omni-channel capabilities, your knowledge base delivers the same reliable answers across every channel, ensuring a seamless customer experience.
Continuously improve your content
Use QContact’s analytics tools to identify trends, refine your knowledge base, and proactively address customer needs. Deliver better support with every update.
