Empower your team with real-time agent coaching
Exceptional customer experiences start with well-supported agents. QContact’s Agent Coaching tools give your supervisors the power to monitor, guide, and train agents in real time. From live call insights to discreet coaching features, your team will have everything they need to grow their skills and handle every conversation with confidence.
Support agents in real time
Empower your supervisors to deliver immediate guidance and feedback. Real-time tools ensure your agents feel supported in every interaction.
Enhance training and development
Turn everyday conversations into learning opportunities. Build a confident, capable team with tools that support growth and improvement.
Improve performance on the spot
Proactively address issues as they arise, ensuring every customer interaction meets your highest standards.
Deliver consistent quality
With advanced coaching features, you’ll ensure every agent performs at their best, providing service that delights customers and builds loyalty.
Supervisor screen
Keep your team on track with a live dashboard displaying every agent’s activity, call status, and duration. Colour-coded alerts make it easy to spot and resolve issues.
Live listening
Be present in every customer conversation. Live Listening allows supervisors to monitor calls in real time from anywhere, ensuring quality and offering immediate support.
Whisper function
Discreetly coach your agents during live calls without interrupting the customer experience. Provide instant guidance to improve agent performance.
Speech-to-text transcription
Quickly review calls with automated transcriptions. Use these insights for post-call training, trend analysis, and refining your team’s skills.
