Smarter customer conversations powered by AI
Deliver seamless, AI-driven customer interactions across every channel. QContact’s Agentic AI enhances customer service with real-time, automated responses, intelligent self-service, and AI-powered agent support. Whether answering queries, assisting agents, or analysing sentiment, Agentic AI ensures every conversation is handled efficiently improving service quality and reducing workload.
Instant, AI-powered responses
Reduce response times with AI-generated replies that understand context and intent. Whether in live chat, email, or WhatsApp, Agentic AI delivers fast, accurate answers to customer questions.
Seamless self-service automation
Empower customers to find answers on their own. Agentic AI integrates with your knowledge base to provide intelligent self-service, resolving common queries without agent intervention.
AI-assisted agent support
Enhance agent efficiency with AI-suggested responses, conversation summaries, and sentiment analysis—helping your team handle interactions faster and with greater accuracy.
Smarter conversations
Deploy AI across all communication channels, from voice and chat to email and social. Ensure consistent, intelligent customer interactions, no matter where conversations take place.
AI that understands your customers
QContact’s Agentic AI delivers intelligent, human-like responses by understanding customer intent and context. Whether handling inquiries or assisting agents, the AI ensures smoother, more natural conversations.
Automate routine queries
Reduce agent workload by automating repetitive customer questions. From FAQs to account updates, Agentic AI ensures customers receive instant answers—without needing human intervention.
Enhance agent productivity
With AI-powered summarisation and sentiment analysis, agents get key conversation insights at a glance. This allows them to focus on higher-value interactions while improving service efficiency.
Optimise interactions across every channel
Agentic AI seamlessly integrates with your omnichannel contact centre, ensuring customers receive fast, accurate response, whether they’re messaging via WhatsApp, live chat, or social media.
