QContact commits to fair Living Wage
QContact, a leading contact centre as a service (CCaaS) provider, has committed to providing its staff a fair living wage. Joining over 160 other businesses in Manchester, and 11,000 companies around the UK, committed to paying their staff above Living Wage Foundation’s “real living wage”. QContact also extends this commitment to ensure all our staff […]
5 of biggest issues when contacting customer service & how to fix them
Customer Experience can be the difference between a happy customer & lost one. Whilst most businesses understand the cost of replacing customers can be very costly, many businesses still struggle to provide a seamless customer experience, leaving customers dissatisfied & frustrated to say the least.
Do you have an instagram page for your business?
Instagram now has over 25 million business users worldwide, making it a great place to showcase your products & services, build a community & engage with consumers.
With QContact you can improve your response times & engagement by connecting it to Instagram where your team can reply to comments or messages within minutes.
5 benefits of speech analytics software for call centres
Speech analytics is AI technology that listens to calls & instantly analyses conversations converting them from speech to text. It takes mere seconds to convert the calls from voice into written notes that then allows you to quickly read through the notes to get an understanding of the conversation.
10 steps that will improve your IVR & customer experience
Get it right & your customers will have a much better experience interacting with your brand, increasing their lifetime value & recommending you to family & friends.
What is CCaaS (Contact Centre as a service)?
The CCaaS model allows companies to purchase the technology they need & because its cloud based & managed by the vendor, it massively reduces costs compared to having an in-premise solution with specialist IT teams to manage it.
10 tips to improve customer satisfaction
Businesses traditionally use tools such a customer satisfaction scores (CSAT), net promotor scores (NPS), customer retention rates, customer churn rates & online reviews to understand how their businesses is performing overall.
A guide to recording call outcomes
Modern contact centres, large organisations & ecommerce businesses deal with a lot of inbound queries on a daily basis, not just over the phone, but via live chat, email, WhatsApp & social media which is why it’s never been more important to monitor call outcomes to make sure you know exactly what’s driving enquiries into your business so you can stay one step ahead.
Why we don’t run our own datacentres
The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best left to specialists in their arena.