WhatsApp Conversational Pricing
Changes to WhatsApp service from 1st February 2022
Single, Multi and Omnichannel – Learn the difference.
Omni-channel is proving to be a game changer for a lot of businesses when it comes to customer experience.
5 Benefits of having an omnichannel customer service platform.
No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again
The Phone will never die.
Much has been written about the death of the phone – other channels of communication such as email and social media have for several decades now supposed to be relegating phone calls into the past.
How does the TCPA Supreme Court decision affect me?
On April 1st the Supreme Court finally ruled on the long running TCPA dispute between Facebook and Noah Duguid.
10 Reasons why customer experience should be your main priority.
According to Oberlo, in 2021, e-commerce sales are expected to account for 18.1% of retail sales worldwide!
5 Reasons to use WhatsApp Business API for your contact centre.
There are more than 5 million businesses on the business app & many more registered with the API version. Each day more than 65 billion are sent via WhatsApp.
Top Tips For Looking Tip Top On Video Calls
I think it’s safe to say we are all probably suffering from Zoom burnout in 2020, (yes, it’s a real thing, you can Google it if you don’t believe me). We’ve put together our top tips for looking your best on those dreaded Doom calls, err I mean Zoom calls!
8 Reasons not to get a CRM ;)
At Qcontact, we understand how hard it is for business owners to stay on top of their customers. We hear you! Thats why we are here to help, unless of course, your don’t need a CRM, so to help you decide, we’ve put together 8 reasons why you don’t need a CRM just so you can be sure, because we are nice.