INTEGRATIONS – DIALOGFLOW
Integrate the latest AI technology from Google
With our integration with Google Dialogflow, you can have unrivalled AI technology connected directly to all your channels to answer complex customer queries with ease.
QContact and Dialogflow offer:
Speech recognition
You can even enable automatic speech recognition to allow customers to ask questions in their own natural language through your IVR.
Automatic knowledge base
Full intent support
You can create complex intent structures with Dialogflow, and easily integrate their questions and outputs into your self-service script.
Simplify self-service workflows
With conversational AI fully integrated into QContact, you can handle routine queries, FAQs, and even complex requests effortlessly. Customers get the answers they need instantly, freeing up your team to focus on higher-value tasks.
Streamline knowledge management
Automatically sync knowledge base articles into QContact’s AI workflows. Ensure your customers always receive up-to-date, accurate answers across all channels without manual effort.
Enhance IVR with natural language capabilities
Turn your IVR into a powerful self-service tool by allowing customers to speak naturally. With advanced speech recognition, QContact simplifies navigation and delivers faster resolutions.
Unify AI across channels
QContact ensures consistent, intelligent responses across live chat, social media, and other communication channels. Your AI-powered bots deliver a seamless experience wherever customers connect with you.
