If a customer gives you a ring, wouldn’t it be great to understand why they may be calling, and automatically route their call to the right person? By connecting QContact to SAP, you can automatically pull a complete customer profile before you even answer the phone, detecting for example if the customer has just applied for a loan, and correctly routing to the right department.

Or perhaps you want to give the customer the ability to check the status of their insurance or account through an automated IVR. This and much more is all possible with QContact’s – whatever data is in your SAP, can be used to create rich data-led decisions.