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INTEGRATIONS – TEAMS

Seamless integration with the world’s #1 business communication platform.

With the QContact and Microsoft Teams integration, you gain the advantage of staying connected and informed, ensuring each interaction is backed with the complete context of previous touch-points.

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QContact and Teams offer:

Comprehensive Reporting & Insights.

Harness the power of in-depth analytics. With our vast array of pre-configured reports, gain a holistic view of your communication landscape. Teams calls are integrated alongside other channels, offering you a unified view and enabling better decision-making.

Empowered Supervisor View.

Enhance your supervisory capabilities with QContact’s Supervisor Screen. It now integrates Teams calls, granting supervisors the ability to monitor ongoing Teams conversations in real-time. Provide on-the-spot coaching with the whisper feature or assume control when necessary – all aimed at enhancing customer service quality.

Complete Call Recordings

Tailor your call recording preferences to suit your industry’s requirements. As is standard with QContact, you can ensure all your calls are recorded and stored within QContact’s unified timeline. This feature is invaluable for compliance, and can save on costs by eliminating the need for third-party recording tools.

Two-Way Platform Connectivity

Take advantage of the seamless integration between QContact and Microsoft Teams.

With QContact’s Teams integration, whether your users are using Teams or QContact, you can effortlessly contact your customers with full call recording and logging. You can also easily transfer calls between the systems, allowing your contact centre to effortlessly transfer calls to the right person, even if they aren’t logged into QContact.

Live Presence Syncing.

Stay updated with the real-time status of users, no matter which platform they are on.

Through QContact, keep an eye on a Teams user’s availability, and via Teams, get insights into a QContact user’s live status. This feature ensures clarity and reduces communication delays.