INTEGRATIONS – ZENDESK
Integrate your Zendesk ticketing into your contact centre.
QContact’s two-way integration with Zendesk keeps your contact centre and ticketing system in sync. Manage tickets, sync contacts, and automate workflows—all in real time within QContact’s unified platform.
QContact and Zendesk offer:
Automated workflows
Set up automation rules in QContact based on Zendesk activity. Streamline processes like ticket assignment or follow-ups to improve efficiency and save time.
Dynamic contact management
Easily sync contact information between QContact and Zendesk. Any updates made in one platform are instantly reflected in the other, ensuring consistent and accurate data.
Two-way ticket sync
Multi-channel sequences
Trigger automated multi-channel communication sequences in QContact based on updates in Zendesk. Engage customers via email, WhatsApp, or other channels seamlessly.
Keep your data in sync
Eliminate manual updates and ensure accuracy with automatic syncing of tickets and contact information. With QContact and Zendesk working together, your team can focus on delivering great service.
Streamline your workflows
Set up rules and automations that connect Zendesk updates to actions within QContact. From assigning tickets to starting follow-ups, you’ll reduce admin time and improve response rates.
Enable seamless collaboration
Bring your CRM and contact centre together. QContact’s Zendesk integration ensures that agents and teams have the information they need at their fingertips, improving collaboration and service consistency.
Boost efficiency with automation
Leverage QContact’s multi-channel capabilities to create sequences triggered by Zendesk updates. Engage customers across channels without lifting a finger.
