August 10, 2020 - QContact

Product

Summary

Get an overview of QContact’s robust, secure cloud platform and discover our straight forward pricing.

Security/Cloud

Pricing

Omnichannel

Connect with your customers across every channel – calls, live chat, WhatsApp, email, SMS, social media, and reviews – all in one interface.

Voice

Live Chat

WhatsApp

Email

SMS

Facebook

Instagram

AI + Automation

Leverage cutting-edge AI and automation to streamline workflows, enable instant language translation, analyse sentiment, and enhance self-service capabilities.

Language Translation

Agentic AI

Sentiment Analysis

Conversation Analysis

Knowledgebase builder

Automatic QA

Self service and IVR

Workflow

CRM

Effortlessly track tickets, integrate with your favourite tools, and automate customer communications – all in one streamlined CRM system.

Ticketing

Integrations

Employee Engagement

Enhance employee engagement with quality assurance, coaching, performance tracking, and in-depth reporting to drive success and satisfaction.

Quality assurance

Agent coaching

Performance tracking

Reporting suite

Sentiment analysis

Ready to get started?

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Book a demo
Solutions

Industries

Discover how QContact supports diverse industries – from finance and telecommunications to healthcare and nonprofits – with customized tools and insights.

Financial services

Telecommunications

Ecommerce

Retail

Outsourcing

Healthcare

Government and non profit

Business function

Streamline customer service, sales, and operations with tools designed to enhance efficiency and deliver exceptional results.

Customer service

Sales

Operations

Role

Equip agents and supervisors with the features they need to excel—from managing conversations to tracking team performance.

Agent

Supervisors

Customer engagement

Enhance customer engagement by providing self-service solutions through comprehensive, easy-to-navigate knowledge bases.

Knowledge bases

Ready to get started?

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About us

Company

Discover why businesses choose QContact, explore partnership opportunities, access documentation, and get in touch with our team.

Why QContact

Partner with us

Contact us

Documentation

Legal

Review our policies, agreements, and our modern slavery statement to understand our legal commitments and standards.

Acceptable use policy

Modern slavery statement

Privacy policy

Service level agreements

Ready to get started?

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Book a demo
Blog

What is WhatsApp Business API?

Since WhatsApp launched WhatsApp Business API, a lot of people are asking what is the difference between WhatsApp Business and WhatsApp Business API. We explain the differences, and how it can help your business.

Summary

Omnichannel

AI + Automation

CRM

Employee Engagement

Ready to get started?

Speak to us today to learn how your business can benefit from QContact

Industries

Business function

Role

Customer engagement

Ready to get started?

Speak to us today to learn how your business can benefit from QContact

Company

Legal

Ready to get started?

Speak to us today to learn how your business can benefit from QContact

Summary

Omnichannel

AI + Automation

CRM

Employee Engagement

Industries

Business function

Role

Customer engagement

Company

Legal

Day: August 10, 2020

What is WhatsApp Business API?

Ready to get started?

United Kingdom

European Distributor

South Africa

North America