QContact Becomes First CCaaS Provider to Launch WhatsApp Calling
Allow your customers to call you via WhatsApp any time of the day absolutely free-of-charge – only with QContact. Hot off the press of WhatsApp officially launching WhatsApp Calls on their business API platform, QContact is proud to announce the official release of our WhatsApp calling integration. This allows you to now not just handle […]
The death of the script: Why it’s time to rethink how we talk to customers
If you’ve ever called a customer service line and felt like you were talking to a robot, you’re probably not alone. For decades, most contact centres relied heavily on a script because they were seen as the gold standard in customer service. They were supposed to keep things efficient, compliant, and consistent. And to be […]