Why Security Is the Cornerstone of Great Customer Experience
Introduction In customer experience, trust is everything. Customers might forgive a delayed response or a small mistake, but once their personal information is mishandled, that trust is gone for good. That’s why, today, data protection has become an essential part of delivering great customer experience. Security is no longer just an IT issue, it’s a brand […]
How AI is quietly transforming the contact centre (and no, it’s not replacing your agents)
That awkward moment in a meeting when somebody says “AI” and energy shifts because half the team leans forward, excited and the other half look like they’re about to update their LinkedIn profiles. You can definitely feel that mix of excitement and dread that floats in the air and just hangs there. Some people picture […]