Hot on the heels of being the first (and still to our knowledge the ONLY) contact centre platform offering WhatsApp calling, we are proud to now be the first CCaaS platform offering TikTok messaging.

With over 1.5 billion users spending on average 95 minutes per day on the app – TikTok generates more user engagement than any other social platform.

Until now, that engagement has meant likes or comments, but what about customer service or sales? For businesses using TikTok Shop, why force your customers to use another platform to message you?

For businesses who have built large followings and enviable engagement wondering how to monetise that engagement – TikTok messaging allows you to take those active eyeballs and allow them to purchase your service, upgrade their packages or receive customer service seamlessly from within TikTok.

With QContact you can effortlessly blend chat bots with agentic AI functionality and real human staff to ensure the best possible customer experience. QContact’s write once, use anywhere flows allow you to provide the same experience across channels with just a few clicks. No rewriting everything each time you want to setup a new channel. A true omni-channel experience for you and your customers.

If you want a vendor who truly innovates, delivers new features before the rest of the market, and delivers AI without having to rename ourselves after it – QContact is the solution for your business.

TikTok Messaging is available to all QContact customers today, at no additional cost. Click below to setup a demo today and learn why QContact has been named the #1 mid market contact centre platform in the world.

Learn more about TikTok messaging here