Delight customers with self-service and smart routing
Deliver seamless, efficient customer experiences with QContact’s Self-Service and IVR tools that allow you to route conversations intelligently and give customers the power to resolve their own queries—saving time for both customers and agents while improving satisfaction.
Streamline with IVR Menus
Simplify call management with intuitive IVR menus. Route callers to the right agent, department, or self-service solution with ease, ensuring faster resolutions and happier customers.
Empower customers with self-service
Reduce wait times by enabling customers to find answers independently. From chatbots to automated IVR, self-service options deliver instant support 24/7.
Smart overflow and routing
Handle high volumes effortlessly with overflow routing to alternative departments or off-site agents. Ensure every call is answered, even during peak times.
Detect and prevent issues
Stay ahead of the curve with high and low-volume notifications. Automate alerts for unusual activity, ensuring quick action to maintain uninterrupted service.
Enable smarter interactions
Transform customer interactions with advanced self-service capabilities. Whether routing to a chatbot, IVR menu, or agent, QContact ensures every customer is guided to the right solution at the right time. Reduce pressure on your team and provide a smooth, frustration-free experience for customers.
Stay productive with advanced features
Boost agent efficiency with features like snoozing for ongoing conversations and sticky agent routing for consistent customer support. By automating repetitive tasks, your team can focus on delivering meaningful, high-quality service.
Maximise efficiency with proactive monitoring
Be proactive with automated alerts for high queue times, low volumes, or potential issues. QContact empowers you to adapt instantly, preventing bottlenecks and maintaining exceptional service standards.
Seamless off-site transfers
When demand surges, don’t miss a beat. Overflow calls to off-site agents or third-party providers effortlessly, maintaining service quality and meeting customer expectations during busy periods.
