Spanish law demands companies to answer calls within 3 minutes
The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes. They are also proposing to make it a requirement for any IVR phone tree to demand the attention of a live operator.
What is omnichannel customer service & why should you offer it?
Omni-channel customer service is the seamless assistance of your customers queries across multiple contact channels at different touch points.
How to improve your business Hellopeter score
By integrating HelloPeter in QContact we have seen businesses improve their TrustIndex by over 50% and reduce average time to answer to 1 hour.
Coaching through QContact’s Omnichannel supervisor screen
The supervisor screen is designed to help customer service, sales & contact centre managers enhance their team’s performance. It gives you a 360-degree view of all your agents in real time showing you important information needed to effectively support & coach your agents & deliver a better customer experience.
5 CRM features that will save your business time & money.
These 5 features will help transform your business by enabling you to deal with more tasks or deal with more customer conversations than you thought possible.
Launching Instagram Integration – QContact 20th integration.
We today launched our integration with Instagram – taking us to 20 integrations. All provided free-of-charge to every single one of our users.
QContact continues to expand its presence across Africa.
QContact continues to expand its presence across Africa, where we are proud to announce we have now entered the Botswana market
Top Customer Experience Hacks
To do this, you really need to place your customer at the centre of everything, it may sound obvious, but most businesses forget this down the line & it starts to show.
Top tips to create a hybrid working model for your business.
Hybrid working is no longer the buzz word of 2021, it’s becoming the reality of the workforce in 2022!