Is your Contact Centre using AI as your QA coach?
We all know traditional QA hasn’t changed a great deal over the years. Most contact centres still only manually sample a small percentage of calls.
October 17, 2025
We all know traditional QA hasn’t changed a great deal over the years. Most contact centres still only manually sample a small percentage of calls.
The way people connect with businesses has changed, your customers don’t just want fast service, they want service on their terms. And in most parts
Hot on the heels of being the first (and still to our knowledge the ONLY) contact centre platform offering WhatsApp calling, we are proud to
To truly learn what is going on inside your call centre and use tools such as automated quality assurance or AI insights, you need accurate
When you order a delivery, book a ride, or call a service provider, you don’t expect your personal number to be floating around forever. But
If you’ve ever called a customer service line and felt like you were talking to a robot, you’re probably not alone. For decades, most contact
Allow your customers to call you via WhatsApp any time of the day absolutely free-of-charge – only with QContact. Hot off the press of WhatsApp
We are delighted to announce that CX Today have announced the winners of this year’s prestigious CX Awards 2025, with QContact proudly winning the award
Every contact centre says they care about their customers but the ones that actually pay attention to their customers are the ones that use data