Another world exclusive – TikTok Messaging
Hot on the heels of being the first (and still to our knowledge the ONLY) contact centre platform offering WhatsApp calling, we are proud to
September 5, 2025
Hot on the heels of being the first (and still to our knowledge the ONLY) contact centre platform offering WhatsApp calling, we are proud to
To truly learn what is going on inside your call centre and use tools such as automated quality assurance or AI insights, you need accurate
When you order a delivery, book a ride, or call a service provider, you don’t expect your personal number to be floating around forever. But
If you’ve ever called a customer service line and felt like you were talking to a robot, you’re probably not alone. For decades, most contact
Allow your customers to call you via WhatsApp any time of the day absolutely free-of-charge – only with QContact. Hot off the press of WhatsApp
We are delighted to announce that CX Today have announced the winners of this year’s prestigious CX Awards 2025, with QContact proudly winning the award
Every contact centre says they care about their customers but the ones that actually pay attention to their customers are the ones that use data
Why your customers hate your IVR (and how to fix it) The scene we all know too well We all start off with hope. You’ve
If you’ve worked in or around contact centres for more than five minutes, you’ll know one thing for sure: there’s no shortage of data! So,