QContact Becomes First CCaaS Provider to Launch WhatsApp Calling
Allow your customers to call you via WhatsApp any time of the day absolutely free-of-charge – only with QContact. Hot off the press of WhatsApp
July 23, 2025
Allow your customers to call you via WhatsApp any time of the day absolutely free-of-charge – only with QContact. Hot off the press of WhatsApp
If you’ve ever called a customer service line and felt like you were talking to a robot, you’re probably not alone. For decades, most contact
We are delighted to announce that CX Today have announced the winners of this year’s prestigious CX Awards 2025, with QContact proudly winning the award
Every contact centre says they care about their customers but the ones that actually pay attention to their customers are the ones that use data
Why your customers hate your IVR (and how to fix it) The scene we all know too well We all start off with hope. You’ve
If you’ve worked in or around contact centres for more than five minutes, you’ll know one thing for sure: there’s no shortage of data! So,
We had 1,697 people apply to join us in just one week. That number blew us away, but in all honestly, it didn’t surprise us.
After a fresh complaint by the South African Internet Service Providers’ Association (ISPA) to the Independent Communications Authority of South Africa (ICASA) about the use
CSAT is not the villain… but it’s definitely not the hero either. It’s one of those metrics that’s everywhere because everyone’s tracking it, reporting on it,