How automatic QA helps you understand your customers better
A customer says “thanks” at the end of a call… but were they really happy?
Fair enough if you answered yes. But how confident
April 7, 2025
A customer says “thanks” at the end of a call… but were they really happy?
Fair enough if you answered yes. But how confident
It’s a thought-provoking question that has sparked plenty of online debates and the answer isn’t as simple as picking one over the other. The truth
Modern day contact centres know only to well that efficient data capture and streamlined workflows are crucial for delivering exceptional customer service. Which is why
The past few months have seen large scale internet disruption across Africa due to submarine cable cuts.
Africa’s vast size coupled with geopolitical reasons
Simple answer – no, it’s not! Chat bots and ChatGPT bots are not ready for deployment. But let us explain why in this blog.
Many traditional customer support tools want to class every interaction with the customer into a ticket. Customer rings to ask about a product? It’s a
We’ve probably all been there – we see a product or service, we like what we see and we click that link that says Pricing
The year has only just started and QContact has already begun releasing new features into the platform. We have launched several new key features for
AI is hungry for data – does your contact centre have the data? There’s an age-old phrase – the more you know, the better you