Not every conversation is a ticket.
Many traditional customer support tools want to class every interaction with the customer into a ticket. Customer rings to ask about a product? It’s a
February 19, 2024
Many traditional customer support tools want to class every interaction with the customer into a ticket. Customer rings to ask about a product? It’s a
We’ve probably all been there – we see a product or service, we like what we see and we click that link that says Pricing
The year has only just started and QContact has already begun releasing new features into the platform. We have launched several new key features for
AI is hungry for data – does your contact centre have the data? There’s an age-old phrase – the more you know, the better you
We live in a fast-paced digital world and the landscape of customer interaction channels is continually evolving. At QContact, we closely monitor these trends to
I think it’s safe to say 2023 will go down in the history books as a significant year in the evolution of AI. Microsoft’s significant
Emotional Intelligence (EI) goes beyond traditional cognitive skills, deeply influencing interactions, relationships, and decisions.
But how does EI intersect with business, particularly in customer
In the bustling marketplace of today, standing out amid the cacophony of marketing messages is a task akin to finding a single star in a
In the ever-evolving landscape of customer service, expectations are shifting at an unprecedented pace. Today’s consumers are not just satisfied with good products or services;