In the contemporary era of customer service, the contact centre industry is undergoing a paradigm shift, placing a higher emphasis on building effective rapport with
Let’s face it, in the era of digital transformation, the ripple effect of social media on customer experience is undeniable. In this labyrinth of customer-brand
Events in South Africa last week highlighted why QContact’s fair, local pricing is so important for our partners and clients. South Africa’s national currency,
Are you struggling to maintain consistent, engaging, and efficient communication with your customers? If the answer is yes, then look no further! Learn how QContact is
Are you looking for ways to improve agent productivity in your contact centre? If so, you’ve come to the right place! In today’s blog, we’re
When choosing a CCaaS (Contact Centre as a Service) software vendor, there are several key things you should look out for to ensure that you
Do you want to stand out in a sea of bland emails? Do you want to increase your open rates on email marketing? But not only that,
CCaaS which has exploded in popularity over recent years, plays a pivotal role in every step of the customer journey, from new acquisition to customer
Can European contact centres run from foreign operated clouds such as AWS, Azure & Google Cloud? Can I use a CCaaS in Europe? That is
