5 Best eCommerce Customer Service Channels to Offer Your Customers
Channel choice is a big differentiator when it comes to customer service for eCommerce businesses & for good reason. Read about the 5 Best eCommerce
February 28, 2023
Channel choice is a big differentiator when it comes to customer service for eCommerce businesses & for good reason. Read about the 5 Best eCommerce
It’s one of the biggest measures of how customers really experience your brand & whether they’ll remain a customer or take their money & spend
QContact, a leading contact centre as a service (CCaaS) provider, has committed to providing its staff a fair living wage. Joining over 160 other businesses
Customer Experience can be the difference between a happy customer & lost one. Whilst most businesses understand the cost of replacing customers can be very
Instagram now has over 25 million business users worldwide, making it a great place to showcase your products & services, build a community & engage
Speech analytics is AI technology that listens to calls & instantly analyses conversations converting them from speech to text. It takes mere seconds to convert
Get it right & your customers will have a much better experience interacting with your brand, increasing their lifetime value & recommending you to family
The CCaaS model allows companies to purchase the technology they need & because its cloud based & managed by the vendor, it massively reduces costs
Businesses traditionally use tools such a customer satisfaction scores (CSAT), net promotor scores (NPS), customer retention rates, customer churn rates & online reviews to understand