Customer Experience can be the difference between a happy customer & lost one. Whilst most businesses understand the cost of replacing customers can be very
Instagram now has over 25 million business users worldwide, making it a great place to showcase your products & services, build a community & engage
Speech analytics is AI technology that listens to calls & instantly analyses conversations converting them from speech to text. It takes mere seconds to convert
Get it right & your customers will have a much better experience interacting with your brand, increasing their lifetime value & recommending you to family
The CCaaS model allows companies to purchase the technology they need & because its cloud based & managed by the vendor, it massively reduces costs
Businesses traditionally use tools such a customer satisfaction scores (CSAT), net promotor scores (NPS), customer retention rates, customer churn rates & online reviews to understand
Modern contact centres, large organisations & ecommerce businesses deal with a lot of inbound queries on a daily basis, not just over the phone, but
The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best
The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes.
