What is CCaaS (Contact Centre as a service)?
The CCaaS model allows companies to purchase the technology they need & because its cloud based & managed by the vendor, it massively reduces costs
September 29, 2022
The CCaaS model allows companies to purchase the technology they need & because its cloud based & managed by the vendor, it massively reduces costs
Businesses traditionally use tools such a customer satisfaction scores (CSAT), net promotor scores (NPS), customer retention rates, customer churn rates & online reviews to understand
Modern contact centres, large organisations & ecommerce businesses deal with a lot of inbound queries on a daily basis, not just over the phone, but
The short answer – for the same reason why we don’t grow our own food or generate our own electricity – some things are best
The Spanish government announced this month a new draft bill to make it a legal requirement for businesses to answer all calls within 3 minutes.
Omni-channel customer service is the seamless assistance of your customers queries across multiple contact channels at different touch points.
By integrating HelloPeter in QContact we have seen businesses improve their TrustIndex by over 50% and reduce average time to answer to 1 hour.
The supervisor screen is designed to help customer service, sales & contact centre managers enhance their team’s performance. It gives you a 360-degree view of
These 5 features will help transform your business by enabling you to deal with more tasks or deal with more customer conversations than you thought