Top 2023 Channels Revealed – the year in review:
We live in a fast-paced digital world and the landscape of customer interaction channels is continually evolving. At QContact, we closely monitor these trends to understand how different communication platforms are shaping the way businesses and customers connect. Here’s the top 2023 channels revealed.
What is the future of AI in the contact centre going into 2024?
I think it’s safe to say 2023 will go down in the history books as a significant year in the evolution of AI. Microsoft’s significant investment into OpenAI continues to pay dividends with not just the exposure of ChatGPT from their Azure cloud platform, but also with their ChatGPT powered Copilot technology now coming to Office and Windows.
The Role of Emotional Intelligence in Shaping Customer Experiences
Emotional Intelligence (EI) goes beyond traditional cognitive skills, deeply influencing interactions, relationships, and decisions.
But how does EI intersect with business, particularly in customer experiences? Let’s kick things off by looking at the definition of emotional intelligence
Maximising Sales: The power of a multi-staged personalised follow-up strategy.
In the bustling marketplace of today, standing out amid the cacophony of marketing messages is a task akin to finding a single star in a galaxy. With an ever-expanding array of platforms, tools, and technologies at our disposal, reaching potential customers has never been easier.
Overcoming the challenges of implementing omnichannel support in contact centres
In the ever-evolving landscape of customer service, expectations are shifting at an unprecedented pace. Today’s consumers are not just satisfied with good products or services; they demand seamless, efficient, and consistent interactions across all channels. Learn to overcome the challenges of implementing omnichannel support in contact centres.
What is KYC & why is it so important?
In today’s highly connected digital world, the rapid advancement of technology has transformed nearly every aspect of our lives, with financial services being no exception. As the sector grows increasingly complex, one term has gained significant prominence – Know Your Customer (KYC).
The Role of Business Process Automation in Shaping the Future of Contact Centres
In an era of rapid technological progress, businesses around the globe are continuously seeking ways to streamline their operations, increase efficiency, and enhance customer service. One approach that has proven to be remarkably effective in this endeavour is Business Process Automation (BPA).
Battling Burnout: How AI Is Supporting Human Agents in Contact Centres
In the high-speed digital age, we find ourselves in, burnout is a growing concern, particularly within high-stress environments such as contact centres. Burnout, characterized by exhaustion, cynicism, and reduced productivity, is not only a personal crisis for those who suffer from it, but it also has profound ramifications for businesses. For contact centres, where swift, […]
Choosing Your CRM: A Comprehensive Guide to Essential Features
This post serves as a comprehensive guide to help businesses understand the essential features to look for when choosing a CRM system.