5 ways Contact Centre as a Service can quickly improve performance
CCaaS which has exploded in popularity over recent years, plays a pivotal role in every step of the customer journey, from new acquisition to customer experience & customer retention.
Can European businesses use CCaaS and remain GDPR compliant?
Can European contact centres run from foreign operated clouds such as AWS, Azure & Google Cloud? Can I use a CCaaS in Europe? That is an important question when the fines for not abiding by the GDPR regulations can be up to 20 million Euro or 4% of worldwide revenue.
5 Best eCommerce Customer Service Channels to Offer Your Customers
Channel choice is a big differentiator when it comes to customer service for eCommerce businesses & for good reason. Read about the 5 Best eCommerce Customer Service Channels to Offer Your Customers.
Simple ways business process automation can improve customer satisfaction.
It’s one of the biggest measures of how customers really experience your brand & whether they’ll remain a customer or take their money & spend it elsewhere – with your competitors. In this article you will learn simple ways business process automation can improve customer satisfaction.
QContact commits to fair Living Wage
QContact, a leading contact centre as a service (CCaaS) provider, has committed to providing its staff a fair living wage. Joining over 160 other businesses in Manchester, and 11,000 companies around the UK, committed to paying their staff above Living Wage Foundation’s “real living wage”. QContact also extends this commitment to ensure all our staff […]
5 of biggest issues when contacting customer service & how to fix them
Customer Experience can be the difference between a happy customer & lost one. Whilst most businesses understand the cost of replacing customers can be very costly, many businesses still struggle to provide a seamless customer experience, leaving customers dissatisfied & frustrated to say the least.
Do you have an instagram page for your business?
Instagram now has over 25 million business users worldwide, making it a great place to showcase your products & services, build a community & engage with consumers.
With QContact you can improve your response times & engagement by connecting it to Instagram where your team can reply to comments or messages within minutes.
5 benefits of speech analytics software for call centres
Speech analytics is AI technology that listens to calls & instantly analyses conversations converting them from speech to text. It takes mere seconds to convert the calls from voice into written notes that then allows you to quickly read through the notes to get an understanding of the conversation.
10 steps that will improve your IVR & customer experience
Get it right & your customers will have a much better experience interacting with your brand, increasing their lifetime value & recommending you to family & friends.