The impact of social media on customer experience: Are contact centre brands keeping up?
Let’s face it, in the era of digital transformation, the ripple effect of social media on customer experience is undeniable. In this labyrinth of customer-brand interactions, where is the contact centre industry positioned? Are contact centre brands keeping up?
Stable long-term pricing with QContact
Events in South Africa last week highlighted why QContact’s fair, local pricing is so important for our partners and clients. South Africa’s national currency, the Rand, has seen record lows against foreign currencies such as the US Dollar, with more volatility expected ahead. “The currency was pummelled this week by investor concerns over […]
How QContact is leveraging the power of AI for contact centre’s
Are you struggling to maintain consistent, engaging, and efficient communication with your customers? If the answer is yes, then look no further! Learn how QContact is leveraging the power of AI for contact centre’s. Last week we announced the launch of CAI – communications AI by QContact, a suite of game changing AI tools designed to […]
5 ways to improve agent productivity
Are you looking for ways to improve agent productivity in your contact centre? If so, you’ve come to the right place! In today’s blog, we’re going to share five key strategies that can help you boost agent productivity without compromising on the quality of service. First up, we’ll talk about creating a supportive team environment […]
What to consider when choosing a CCaaS software vendor.
When choosing a CCaaS (Contact Centre as a Service) software vendor, there are several key things you should look out for to ensure that you are selecting the right vendor for your business.
How to create highly personalised & relevant email campaigns through your CRM
Do you want to stand out in a sea of bland emails? Do you want to increase your open rates on email marketing? But not only that, do you want to turn those opens into more sales? If it’s a resounding yes, then read on & we’ll give you a rundown on how you can create highly personalised […]
5 ways Contact Centre as a Service can quickly improve performance
CCaaS which has exploded in popularity over recent years, plays a pivotal role in every step of the customer journey, from new acquisition to customer experience & customer retention.
Can European businesses use CCaaS and remain GDPR compliant?
Can European contact centres run from foreign operated clouds such as AWS, Azure & Google Cloud? Can I use a CCaaS in Europe? That is an important question when the fines for not abiding by the GDPR regulations can be up to 20 million Euro or 4% of worldwide revenue.
5 Best eCommerce Customer Service Channels to Offer Your Customers
Channel choice is a big differentiator when it comes to customer service for eCommerce businesses & for good reason. Read about the 5 Best eCommerce Customer Service Channels to Offer Your Customers.