Launching Instagram Integration – QContact 20th integration.
We today launched our integration with Instagram – taking us to 20 integrations. All provided free-of-charge to every single one of our users.
QContact continues to expand its presence across Africa.
QContact continues to expand its presence across Africa, where we are proud to announce we have now entered the Botswana market
Top Customer Experience Hacks
To do this, you really need to place your customer at the centre of everything, it may sound obvious, but most businesses forget this down the line & it starts to show.
Top tips to create a hybrid working model for your business.
Hybrid working is no longer the buzz word of 2021, it’s becoming the reality of the workforce in 2022!
WhatsApp Conversational Pricing
Changes to WhatsApp service from 1st February 2022
Single, Multi and Omnichannel – Learn the difference.
Omni-channel is proving to be a game changer for a lot of businesses when it comes to customer experience.
5 Benefits of having an omnichannel customer service platform.
No business is perfect & mistakes happen. How quickly you deal with these mistakes can be the difference between an unhappy customer ready to tell the world how bad you are VERSUS an understanding customer happy to recommend you to friends & spend money with you again
The Phone will never die.
Much has been written about the death of the phone – other channels of communication such as email and social media have for several decades now supposed to be relegating phone calls into the past.
How does the TCPA Supreme Court decision affect me?
On April 1st the Supreme Court finally ruled on the long running TCPA dispute between Facebook and Noah Duguid.