Still using ISDN in your business? Your service will end soon
With over 16 million phone lines needing to be migrated to VOIP over the next five years, the scale of the task is unprecedented.
Increase admissions for hospitals and treatment centers with QContact
Turn many channels into one. Streamline all of these tools into one powerful tool where everything is captured and no lead is burned.
Effective Customer Communication for E-Commerce Businesses
Never before have consumers expected more – they expect to be able to communicate how they want, when they want, and for you to know their complete profile and communication history. We explain how you can supercharge your customer communication.
How does answering machine detection (AMD) work?
We explore how computers can detect voicemails and answering machines during outbound dialling and whether you should enable this technology on your campaigns.
How to protect your company data? €300m in fines in one week.
With over €300m/$350m in fines issued in one week – data security has never been so important. We explain how you can take steps to make sure your business is not next.
Predictive Dialling? Power, Preview or Progressive Dialling?
We explain the difference between the different methods of outbound dialling, and help you choose the correct dialling mode for your business.
The importance of fast and accurate Management Information
Management Information systems are the eyes and ears of your contact centre or sales floor. Without fast and accurate reporting your managers are being restricted in their ability to help improve the performance of your contact centre.
How to ensure the security of your customer data
With recent news events and new laws such as GDPR, data security is in spotlight like never before. No matter how big or small your company, it’s never been more important to ensure the security of your customer’s data.