INTEGRATIONS – MAGENTO
Integrate your Magento store with QContact.
When a customer contacts you, QContact instantly retrieves the customer’s contact information and purchase history and presents the information on the screen together with a complete timeline of every customer touchpoint across all channels.
Saving your staff time, and giving a better customer experience.
QContact and Magento offer:
Live sync of customer information such as name, address, telephone and e-mail
Live sync of customer purchase history
Live sync of order status
Live sync of parcel tracking
Know your customer instantly.
When a customer contacts you on one of your communication channels, QContact will instantly search for their number / e-mail / handle in your Magento and present you with all their relevant details instantly on the screen.
You can also add your own customer fields separately from Magento if you wish to start building an ever better profile of your customer base. No need for your staff to be copying and pasting information between the two systems.
NO MORE REPEATING THEMSELVES
QContact shows you a complete timeline of every interaction you’ve had with a customer across all channels.
So even if a customer starts a conversation on one channel – such as Facebook, but then switches to another – such as E-mail, you can see the complete conversation trail and not make the customer repeat themselves.
MORE SECURE
With QContact, you don’t need to give your staff any credentials to log into your WordPress.
By using the QContact interface, you can give your staff all the information they require, without having to give them any access rights to Magento. QContact can then restrict access to any individual field of the customer information, as well as providing you with a full audit log.