Product

Summary

Get an overview of QContact’s robust, secure cloud platform and discover our straight forward pricing.

Security/Cloud

Pricing

Omnichannel

Connect with your customers across every channel – calls, live chat, WhatsApp, email, SMS, social media, and reviews – all in one interface.

Voice

Live Chat

WhatsApp

Email

SMS

Facebook

Instagram

AI + Automation

Leverage cutting-edge AI and automation to streamline workflows, enable instant language translation, analyse sentiment, and enhance self-service capabilities.

Language Translation

Agentic AI

Sentiment Analysis

Conversation Analysis

Knowledgebase builder

Automatic QA

Self service and IVR

Workflow

CRM

Effortlessly track tickets, integrate with your favourite tools, and automate customer communications – all in one streamlined CRM system.

Ticketing

Integrations

Employee Engagement

Enhance employee engagement with quality assurance, coaching, performance tracking, and in-depth reporting to drive success and satisfaction.

Quality assurance

Agent coaching

Performance tracking

Reporting suite

Sentiment analysis

Ready to get started?

Speak to us today to learn how your business can benefit from QContact

Book a demo
Solutions

Industries

Discover how QContact supports diverse industries – from finance and telecommunications to healthcare and nonprofits – with customized tools and insights.

Financial services

Telecommunications

Ecommerce

Retail

Outsourcing

Healthcare

Government and non profit

Business function

Streamline customer service, sales, and operations with tools designed to enhance efficiency and deliver exceptional results.

Customer service

Sales

Operations

Role

Equip agents and supervisors with the features they need to excel—from managing conversations to tracking team performance.

Agent

Supervisors

Customer engagement

Enhance customer engagement by providing self-service solutions through comprehensive, easy-to-navigate knowledge bases.

Knowledge bases

Ready to get started?

Speak to us today to learn how your business can benefit from QContact

Book a demo
About us

Company

Discover why businesses choose QContact, explore partnership opportunities, access documentation, and get in touch with our team.

Why QContact

Partner with us

Contact us

Documentation

Legal

Review our policies, agreements, and our modern slavery statement to understand our legal commitments and standards.

Acceptable use policy

Modern slavery statement

Privacy policy

Service level agreements

Ready to get started?

Speak to us today to learn how your business can benefit from QContact

Book a demo
Blog

A world of integrations.

Every channel your business needs in a single platform – from calls to live chat, social media to WhatsApp – QContact has it all and more, all integrated into a single unified platform.

Tag

Authentifi

Easily verify customer data and reduce fraud.

Call Analytics

Callbi

Speech analytics used by contact centres globally.

Artificial Intelligence

Dialogflow

Integrate the latest AI technology from Google.

Appointments

Diarizeme

Allowing you to manage client appointments and payments

CRM

Dynamics

Seamless integration with Dynamics

Ecommerce

EKM

Integration into your
EKM store

Social Media

Facebook

Connect with the worlds #1 social media platform

Reviews

HelloPeter

Helping you to build a trusted online presence

KYC

Hooyu

KYC and Identity
Verification

Social Media

Instagram

Improve your social engagement with Instagram

Ecommerce

Magento

Integration into your
Magento store

Email & Calendar

Office 365

The most complete office 365 integration on the market

Payments

Ozow

Accept payments via
EFT with Ozow

CRM

Salesforce

Seamless integration with the worlds #1 CRM

CRM

SAP C4C

Elevate your workflow with effortless connectivity

Tag

Servicenow

Integrate your Servicenow ticketing into your contact centre.

Ecommerce

Shipstation

Give your customers visibility with our Shipstation integration

Ecommerce

Shopify

Integration into your
Shopify store

KYC

Smile ID

Verify customer identity
across Africa

Communication

Teams

The world’s #1 business communication platform

Communication

WhatsApp

Seamlessly connect to the worlds most popular messaging service

Ecommerce

WooCommerce

Integration into your
WooCommerce store

Financials

Xero

Integrate with Xero to
improve productivity

Ticketing

Zendesk

Integrate your Zendesk ticketing into your contact centre